Remote IT Help Desk

Our trusted partner in seamless IT support. From anywhere, at any time.

Solutions

  • Software Development
  • Web Development
  • Managed IT Services
  • IT Consulting & Advisory
  • Cloud Services
  • Security & Compliance
  • Digital Marketing
  • Remote IT Support

Are you tired of dealing with pesky tech issues on your own? Do you wish you had a team of experts to help you with your IT problems? Look no further than Glemad Remote IT Help Desk Service.

Our team of experienced IT professionals is available 24/7 to provide you with top-notch remote assistance. We understand that technology can be frustrating and time-consuming, which is why we’re dedicated to making the process as easy as possible for you.

Whether you need help with setting up new software or hardware, troubleshooting an issue, or simply have a question, we’re here to help. Our team is well-versed in a variety of technologies, including Windows and Mac operating systems, Microsoft Office, cloud-based software, and more.

Save cost

Competitive pricing without compromising on quality.

Unlimited support

Experienced localized team. We speak your language.

IT Support Services: What You Get

For each client, we provide a customized scope of remote business support services.

Multi-tiered pipeline for incident resolution

Information on the IT environment and its operational processes in great detail:

User training materials for self-service:

Transparent and consistent reporting:

Assessments of regulatory compliance:

Proactive IT Support services, on time and on budget

Don't let technology frustrations get the best of you. Let Glemad Remote IT Help Desk Service be your go-to resource for all your IT needs. Contact us today to learn more about our services and how we can help you.

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Glemad’s IT Support Service’s Competitive Advantages

IT support project feasibility analysis

Before we begin supporting your app or infrastructure, we analyze the TCO and ROI of supported assets to determine how much these financial estimates will improve once we begin support.

Service that is focused on results and transparent reporting

Regular reports with clear metrics for strict compliance with service level objectives reflect our IT support activities and service quality. We use the following KPIs in our support projects:

Long-term collaboration

We believe that long-term IT support benefits both the customer and the service provider because a longer service term means fewer transition periods and integration phases for the customer and well-tailored working routines for the support team.

Our Simple Pricing Model

Fixed Price

Suitable for: Feasibility studies, proof-of-concept projects, and small software development initiatives with precise and reliable needs. You pay the amount stipulated in the contract.

Fixed monthly fee

We establish the hourly pricing for app support tasks at the beginning of the collaboration. You pay for a number of hours that we spent offering application assistance after the service is rendered.

Per-Ticket Pricing

We establish the ticket price at the outset of our collaboration, and you are billed in accordance with the number of occurrences we handle each month.

Time & Material Pricing

It works best for advisory tasks (such as business analysis, architecture design, project planning, etc.), agile software development and deployment, and the evolution of current software (introducing substantial changes or adding new functionality).

Partnerships and recognitions

Success Story

Choose Your Service Option

L1, L2, L3 support for enterprises, software companies, and managed service providers.

L1, L2, L3 support and proactive application improvement in the cloud or on-premises, including:

Comprehensive support of your IT infrastructure, including:

Simplifying IT for the complex world.

It would be our pleasure to assist you with any inquiries you might have and guide you in selecting the services that suit your requirements the most.

Your benefits:
What happens next?
1

We Schedule a call at your convenience 

2

We do a discovery and consulting meeting 

3

We prepare a proposal 

Schedule a Free Consultation