Are you tired of dealing with pesky tech issues on your own? Do you wish you had a team of experts to help you with your IT problems? Look no further than Glemad Remote IT Help Desk Service.
Our team of experienced IT professionals is available 24/7 to provide you with top-notch remote assistance. We understand that technology can be frustrating and time-consuming, which is why we’re dedicated to making the process as easy as possible for you.
Whether you need help with setting up new software or hardware, troubleshooting an issue, or simply have a question, we’re here to help. Our team is well-versed in a variety of technologies, including Windows and Mac operating systems, Microsoft Office, cloud-based software, and more.
Save cost
Competitive pricing without compromising on quality.
Unlimited support
Experienced localized team. We speak your language.
IT Support Services: What You Get
For each client, we provide a customized scope of remote business support services.
Multi-tiered pipeline for incident resolution
- L1. A user support team.
- L2. A technical support team.
- L3. A team of software engineers.
Information on the IT environment and its operational processes in great detail:
- Configuration management database.
- Infrastructure improvement plan. Network maps.
User training materials for self-service:
- FAQs.
- Knowledge base articles.
- User manuals.
Transparent and consistent reporting:
- CSAT improvement plans based on survey results and user experience studies.
- UX testing/monitoring.
Assessments of regulatory compliance:
- Plans for closing compliance gaps.
- IT environment benchmarking against PCI DSS, HIPAA, and other regulations
Proactive IT Support services, on time and on budget
Don't let technology frustrations get the best of you. Let Glemad Remote IT Help Desk Service be your go-to resource for all your IT needs. Contact us today to learn more about our services and how we can help you.
Glemad’s IT Support Service’s Competitive Advantages
IT support project feasibility analysis
Before we begin supporting your app or infrastructure, we analyze the TCO and ROI of supported assets to determine how much these financial estimates will improve once we begin support.
Service that is focused on results and transparent reporting
Regular reports with clear metrics for strict compliance with service level objectives reflect our IT support activities and service quality. We use the following KPIs in our support projects:
- Change requests have been implemented.
- Change requests are being processed in the backlog.
- Key stakeholders are pleased.
- Customer satisfaction
- Application accessibility.
- MTTR (Mean Time to Recovery).
Long-term collaboration
We believe that long-term IT support benefits both the customer and the service provider because a longer service term means fewer transition periods and integration phases for the customer and well-tailored working routines for the support team.
Our Simple Pricing Model
Fixed Price
Suitable for: Feasibility studies, proof-of-concept projects, and small software development initiatives with precise and reliable needs. You pay the amount stipulated in the contract.
Fixed monthly fee
We establish the hourly pricing for app support tasks at the beginning of the collaboration. You pay for a number of hours that we spent offering application assistance after the service is rendered.
Per-Ticket Pricing
We establish the ticket price at the outset of our collaboration, and you are billed in accordance with the number of occurrences we handle each month.
Time & Material Pricing
It works best for advisory tasks (such as business analysis, architecture design, project planning, etc.), agile software development and deployment, and the evolution of current software (introducing substantial changes or adding new functionality).
Partnerships and recognitions
Success Story
Choose Your Service Option
- IT Help Desk
L1, L2, L3 support for enterprises, software companies, and managed service providers.
- Implementation of effective SOPs and ITSM processes.
- Resolving reported incidents
- Management of user satisfaction ratings
- Management of the knowledge base
- Regular reporting
- Application Support
L1, L2, L3 support and proactive application improvement in the cloud or on-premises, including:
- Testing, monitoring, and code reviews
- Configuration, hot fixes, and code changes
- Optimization of cloud consumption.
- Management of user satisfaction ratings.
- Regular reporting.
- Full IT Support
Comprehensive support of your IT infrastructure, including:
- IT help desk.
- Network Operations Center
- Software support