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IT Support

Glemad’s IT support services are some of the best in terms of maintaining failsafe IT workflows and reducing IT costs. With ample years of experience in help desk and application support, our services include IT help desk, Network Operations Center (NOC) and software support to ensure superior user experience and on-the-go improvement of your IT processes.

Want to Get IT Support That Is Results-Oriented?

Glemad's IT support team will provide constant monitoring and expeditious resolution of discovered and reported issues to optimize the efficiency of your IT infrastructure.

IT Support Services: What You Get

Multi-tiered pipeline for incident resolution:

Information on the IT environment and its operational processes in great detail:

User training materials for self-service:

Transparent and consistent reporting:

Assessments of regulatory compliance.

User training materials for self-service:

Proactive IT Support services, on time and on budget

The Glemad smart team specializes in custom IT support for businesses of all sizes. We have a team of experienced and certified testers and support specialists who are knowledgeable in a variety of programming languages and platforms.

Glemad's IT Support Service's Competitive Advantages

IT support project feasibility analysis

Before we begin supporting your app or infrastructure, we analyze the TCO and ROI of supported assets to determine how much these financial estimates will improve once we begin support.

Long-term collaboration

We believe that long-term IT support benefits both the customer and the service provider because a longer service term means fewer transition periods and integration phases for the customer and well-tailored working routines for the support team.

Service that is focused on results and transparent reporting

Regular reports with clear metrics for strict compliance with service level objectives reflect our IT support activities and service quality. We use the following KPIs in our support projects:

  • Change requests have been implemented.
  • Change requests are being
  • processed in the backlog.
  • Key stakeholders are pleased.
  • Customer satisfaction
  • Application accessibility.
  • MTTR (Mean Time to Recovery).
  • Partnerships and recognitions

    MEA Markets Includes Glemad Limited in the List of Africans’ Fastest-Growing Companies 2022

    Glemad is one of the companies with the highest compound growth rate. This accomplishment is the result of our unwavering commitment to providing high-quality IT services and identifying the best-value solutions for our clients’ needs.

    Choose Your Service Option

    IT Help Desk

    L1, L2, L3 support for enterprises, software companies, and managed service providers.
     
  • Implementation of effective SOPs and ITSM processes.
  • Resolving reported incidents
  • Management of user satisfaction ratings
  • Management of the knowledge base
  • Regular reporting
  • Application Support

    L1, L2, L3 support and proactive application improvement in the cloud or on-premises, including:
  • Testing, monitoring, and code reviews
  • Configuration, hot fixes, and code changes
  • Optimization of cloud consumption.
  • Management of user satisfaction ratings.
  • Regular reporting.
  • Full IT Support

    Comprehensive support of your IT infrastructure, including:
  • IT help desk.
  • Network Operations Center
  • Software support
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