IT Help Desk Support

Are you tired of dealing with pesky tech issues on your own? Do you wish you had a team of experts to help you with your IT problems? Look no further than Glemad Remote IT Help Desk Service.

Our team of experienced IT professionals is available 24/7 to provide you with top-notch remote assistance. We understand that technology can be frustrating and time-consuming, which is why we’re dedicated to making the process as easy as possible for you.

Whether you need help with setting up new software or hardware, troubleshooting an issue, or simply have a question, we’re here to help. Our team is well-versed in a variety of technologies, including Windows and Mac operating systems, Microsoft Office, cloud-based software, and more.

Why Glemad?

Fully managed localized team. We speak your language.

Unlimited support

We focus on delivering results that meet your business goals.

IT Support Services: What You Get

Multi-tiered pipeline for incident resolution:

  • L1. A user support team.
  • L2. A technical support team.
  • L3. A team of software engineers.
  • Information on the IT environment and its operational processes in great detail:

  • Configuration management database.
  • Infrastructure improvement plan.
    Network maps.
  • User training materials for self-service:

  • FAQs.
  • Knowledge base articles.
  • User manuals.
  • Transparent and consistent reporting:

  • CSAT improvement plans based on survey results and user experience studies.
  • UX testing/monitoring.
  • Assessments of regulatory compliance.

  • Plans for closing compliance gaps.
  • IT environment benchmarking against PCI DSS, HIPAA, and other regulations
  • Proactive IT Support services, on time and on budget

    Don't let technology frustrations get the best of you. Let Glemad Remote IT Help Desk Service be your go-to resource for all your IT needs. Contact us today to learn more about our services and how we can help you.
    David Idris
    Our quality is admired globally.

    Success Story

    Best quality

    Value for


    Glemad’s IT Support Service’s Competitive Advantages

    IT support project feasibility analysis

    Before we begin supporting your app or infrastructure, we analyze the TCO and ROI of supported assets to determine how much these financial estimates will improve once we begin support.

    Long-term collaboration

    We believe that long-term IT support benefits both the customer and the service provider because a longer service term means fewer transition periods and integration phases for the customer and well-tailored working routines for the support team.

    Service that is focused on results and transparent reporting

    Regular reports with clear metrics for strict compliance with service level objectives reflect our IT support activities and service quality. We use the following KPIs in our support projects:

  • Change requests have been implemented.
  • Change requests are being processed in the backlog.
  • Key stakeholders are pleased.
  • Customer satisfaction
  • Application accessibility.
  • MTTR (Mean Time to Recovery).
  • Partnerships and recognitions

    Our Simple Pricing Model

    Fixed Price

    Suitable for: Feasibility studies, proof-of-concept projects, and small software development initiatives with precise and reliable needs.
    You pay the amount stipulated in the contract.

    Per-Ticket Pricing

    We establish the ticket price at the outset of our collaboration, and you are billed in accordance with the number of occurrences we handle each month.

    Fixed monthly fee

    We establish the hourly pricing for app support tasks at the beginning of the collaboration. You pay for a number of hours that we spent offering application assistance after the service is rendered.

    Time & Material Pricing

    It works best for advisory tasks (such as business analysis, architecture design, project planning, etc.), agile software development and deployment, and the evolution of current software (introducing substantial changes or adding new functionality).

    Choose Your Service Option

    IT Help Desk

    L1, L2, L3 support for enterprises, software companies, and managed service providers.

  • Implementation of effective SOPs and ITSM processes.
  • Resolving reported incidents
  • Management of user satisfaction ratings
  • Management of the knowledge base
  • Regular reporting
  • Full IT Support

    Comprehensive support of your IT infrastructure, including:

  • IT help desk.
  • Network Operations Center
  • Software support
  • Application Support

    L1, L2, L3 support and proactive application improvement in the cloud or on-premises, including:

  • Testing, monitoring, and code reviews
  • Configuration, hot fixes, and code changes
  • Optimization of cloud consumption.
  • Management of user satisfaction ratings.
  • Regular reporting.