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Flexible Managed IT Services

With the option of scaling IT support services up or down based on your needs and budget, we have develop a managed IT services plan that helps you avoid it infrastructure investment or overspending.

Managed information technology services” meaning More results. Managed IT services provides a budget-friendly solution to managing your IT infrastructure and software. By outsourcing key IT operations, you save on the costs of hiring full-time IT staff.

Partnerships and recognitions

Why Glemad?

We are a widely distributed team of Certified Solution Engineers.

Unlimited support

We focus on delivering results that meet your business goals.

Managed IT Services Glemad Delivers

For each client, we provide a customized scope of managed IT services.

Web Application Management

  • Monitoring of the application with a focus on important metrics, such as response time and web application availability.
  • Application diagnostics.
  • Modernization of applications (including application re-engineering, re-architecting, redesign).
  • Continual delivery of new features and design experiments in application evolution.

    • Managed security

  • Security audits.
  • Vulnerability assessment.
  • Penetration testing.
  • Compliance program
  • Planning/assessment.

    • IT infrastructure assessment

  • Analysis of the current state of the IT infrastructure with a focus on security, operational effectiveness, and scalability
  • Roadmap for IT infrastructure optimization that includes practical answers to the issues found.
  • Optimization of IT infrastructure costs.

    • IT infrastructure monitoring 24/7

  • Configuring infrastructure monitoring and alerting tools (we commonly opt for Prometheus or Nagios).
  • Reporting on each infrastructure node's availability, uptime, and response time.
  • Investigating issues to keep the infrastructure productive.
  • Network Operations Center that is Outsourced (NOC).

    • IT help desk

  • L1 help desk – resolution of user issues.
  • L2 help desk – resolution of technical issues that don’t require code changes.
  • L3 help desk – resolution of technical issues at the code level.

    • Cloud management

  • Infrastructure management for AWS, Azure, and multiple clouds.
  • Cloud infrastructure deployment.
  • Migration of applications and data to the cloud. monitoring and improvement of the cloud.

    • Utilizing cutting-edge managed technology for business transformation

    Glemad's mission is to help companies manage and grow a sustainable business in order to increase productivity and performance.
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    How We Reduce Risk and Make Cooperation Comfortable

    Flexible forms of collaboration

    Glemad is a full-service MSP provider; we can handle every aspect of IT for your business. Additionally, we encourage joint management and can delegate tasks to your internal IT infrastructure department or other IT services providers.

    Knowledge exchange

    When working in the co-managed cooperation mode, we coordinate the knowledge transfer to your architects, developers, testers, DevOps engineers, IT support specialists, database administrators, and security administrators.

    Efficient communication

    We decide on the best channels and timing for our correspondence based on your personal preferences (tools, level of detail, timing). If your team doesn't speak English, we'll probably give them a language-specific point of contact.

    Delivery of services based on SLAs

    By writing down and signing a SLA that details the services that will be provided, the conditions, and the KPIs, we ensure service transparency and foster trust.

    Glemad was named the Best IT Consulting Company in West Africa for the Year 2022 by the Africa Excellence Awards.

    In 2022, Glemad was honored with the Africa Excellence Award by Mea Market for achieving one of the highest compound growth rates among African companies. This recognition is a testament to our steadfast dedication to delivering top-notch IT services and finding the most advantageous solutions to meet our clients’ requirements.

    Partnerships and recognitions

    Success Story

    Best quality
    support

    Value for
    money

    Competitive
    price

    Managed IT Services: From Plan to Value

    Glemad’s Managed IT Services process is a comprehensive approach to IT support that encompasses a wide range of services to help businesses stay up and running smoothly. The process can be broken down into three main stages: assessment, implementation, and management

    Assessment:
    The first stage of Glemad's Managed IT Services process involves a thorough assessment of the client's IT infrastructure and requirements. This is necessary to determine which services are necessary to support the client's business objectives. Glemad's IT team works closely with the client to understand their needs and goals, and then conducts a comprehensive evaluation of their IT systems to identify any areas that require improvement.
    Implementation:
    Once the assessment is complete, Glemad's IT team develops a customized IT services plan for the client. This plan includes a range of services such as network management, cybersecurity, cloud services, data backup and recovery, and helpdesk support. The team works closely with the client to implement these services in a way that minimizes disruption to their operations.
    Management:
    After the implementation is complete, Glemad's Managed IT Services team takes over to ensure the continued smooth operation of the client's IT infrastructure. This includes monitoring performance, maintaining security, troubleshooting issues, and providing ongoing support. The team works closely with the client to ensure that their needs are being met, and makes any necessary adjustments to the IT services plan as the client's business evolves.

    Scope of Our Managed IT Services

    Glemad provides complete managed IT services for:

    Hardware

  • Desktops
  • Laptops
  • Mobile devices
  • IoT devices

    • Software

  • Custom applications
  • SaaS applications
  • Cloud applications
  • CMS Website

    • Storage

  • Databases
  • Data warehouses
  • Data lakes
  • Cloud data storage

    • Networks

  • Switches
  • Routers Wireless access points
  • Modems Hubs Servers

    • How Much Will It Cost?

    Based on the characteristics of the IT infrastructure, a fixed monthly price. The predictable service scope that is identified during the transition phase is advantageous. To avoid significant one-time charges, we factor the costs of one-time operations into the monthly support budget and progressively implement any process modifications.
    Pay-per-use, where a monthly fee represents a portion of the cloud provider’s monthly expenses. The percentage is based on how many cloud resources are used.
    If purchased through Glemad, cloud services are billed as part of the service. We will be happy to provide you an estimate.

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