Managed IT Services

Glemad helps you maintain a scalable and stable IT infrastructure. With ten years of IT experience, Glemad effectively manages and executes software and hardware elements of IT infrastructure. We provide flexible SLAs for the managed IT services your business need.


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Flexible Managed IT Services

With the option of scaling IT support services up or down based on your needs and budget, we have develop a managed IT services plan that helps you avoid it infrastructure investment or overspending.

Managed information technology services” meaning More results. Managed IT services provides a budget-friendly solution to managing your IT infrastructure and software. By outsourcing key IT operations, you save on the costs of hiring full-time IT staff.

Our Awards and Partnership

Managed IT Services Glemad Delivers

For each client, we provide a customized scope of managed IT services.

Web Application Management

  • Monitoring of the application with a focus on important metrics, such as response time and web application availability.
  • Application diagnostics.
  • Modernization of applications (including application re-engineering, re-architecting, redesign).
  • Continual delivery of new features and design experiments in application evolution.
  • Managed security

  • Security audits.
  • Vulnerability assessment.
  • Penetration testing.
  • Compliance program
  • planning/assessment.
  • IT infrastructure assessment

  • Analysis of the current state of the IT infrastructure with a focus on security, operational effectiveness, and scalability
  • Roadmap for IT infrastructure optimization that includes practical answers to the issues found.
  • Optimization of IT infrastructure costs.
  • IT infrastructure monitoring 24/7

  • Configuring infrastructure monitoring and alerting tools (we commonly opt for Prometheus or Nagios).
  • Reporting on each infrastructure node's availability, uptime, and response time.
  • Investigating issues to keep the infrastructure productive.
  • Network Operations Center that is Outsourced (NOC).
  • IT help desk

  • L1 help desk – resolution of user issues.
  • L2 help desk – resolution of technical issues that don’t require code
  • changes.
  • L3 help desk – resolution of technical issues at the code level.
  • Cloud management

  • Infrastructure management for AWS, Azure, and multiple clouds.
  • Cloud infrastructure deployment.
  • Migration of applications and data to the cloud. monitoring and improvement of the cloud.
  • Trusted By

    Utilizing cutting-edge managed technology for business transformation

    Glemad's mission is to help companies manage and grow a sustainable business in order to increase productivity and performance.

    How We Reduce Risk and Make Cooperation Comfortable

    Flexible forms of collaboration

    Glemad is a full-service MSP provider; we can handle every aspect of IT for your business. Additionally, we encourage joint management and can delegate tasks to your internal IT infrastructure department or other IT services providers.

    Knowledge exchange

    When working in the co-managed cooperation mode, we coordinate the knowledge transfer to your architects, developers, testers, DevOps engineers, IT support specialists, database administrators, and security administrators.

    Efficient communication

    We decide on the best channels and timing for our correspondence based on your personal preferences (tools, level of detail, timing). If your team doesn't speak English, we'll probably give them a language-specific point of contact.

    Delivery of services based on SLAs

    By writing down and signing a SLA that details the services that will be provided, the conditions, and the KPIs, we ensure service transparency and foster trust.

    Glemad was named the Best IT Consulting Company in West Africa for the Year 2022 by the Africa Excellence Awards.

    Glemad is one of the companies with the highest compound growth rate. This accomplishment is the result of our unwavering commitment to providing high-quality IT services and identifying the best-value solutions for our clients’ needs.

    Our Customer Love Us.

    One Team for All Your IT Tasks

    Glemad, an MSP for businesses with intricate and dynamic infrastructures, can take care of all your IT components with a variety of services ranging from regular monitoring and management to long-term optimization and evolution.

    Scope of Our Managed IT Services

    Glemad provides complete managed cloud services for:


  • Desktops
  • Laptops
  • Mobile devices
  • IoT devices
  • Storage

  • Databases
  • Data warehouses
  • Data lakes
  • Cloud data storage
  • Software

  • Custom applications
  • SaaS applications
  • Cloud applications
  • CMS Website
  • Networks

  • Switches
  • Routers Wireless access points
  • Modems Hubs Servers
  • Flexible Pricing for IT Management Services

    Fixed Price

    Suitable for: Feasibility studies, proof-of-concept projects, and small software development initiatives with precise and reliable needs.
    You pay the amount stipulated in the contract.

    Per-Ticket Pricing

    We establish the ticket price at the outset of our collaboration, and you are billed in accordance with the number of occurrences we handle each month.

    Fixed monthly fee

    We establish the hourly pricing for app support tasks at the beginning of the collaboration. You pay for a number of hours that we spent offering application assistance after the service is rendered.

    Time & Material Pricing

    It works best for advisory tasks (such as business analysis, architecture design, project planning, etc.), agile software development and deployment, and the evolution of current software (introducing substantial changes or adding new functionality).

    Get Professionals to Create and Support Your Digital Transformation.

    We give support for cloud solutions using methods that have been carefully considered.


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