Over 10 years we help companies reach their financial and branding goals. Engitech is a values-driven technology agency dedicated.

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Contacts

411 University St, Seattle, USA

engitech@oceanthemes.net

+1 -800-456-478-23

Managed IT Services

Whether you would like to outsource your entire IT function, or just a particular element, Glemad have a service that will suit your business needs.
// we are Glemad

Managed IT Services
for Every Market

Managed IT services are aimed at handing over your IT operations to a third-party IT services provider, which takes responsibility to ensure high efficiency and timely improvement of your IT environment and processes within it.

 

01
Machine Learning

The latest technology to monitor your systems.

02
Artificial Intelligence

Proactive fixing of potential issues before they arise

03
SmartWatch

Continual network monitoring with advance security

// we give the peace of mind

Looking For a Managed IT Service Provider in Nigeria?

Glemad Managed IT Services are designed to meet the needs of businesses in a variety of industries in Africa.

Managed IT services make IT support costs more predictable and manageable.

Our service combines fixed-rate services with 24/7 support. As a result, you get a proactive IT solution you can count on.

%
cost reduction
%
Uptime Guaranteed
/7
Customer Support

IT Stability without Excessive Spending? Possible!

Glemad professionals provide proactive IT infrastructure monitoring, regular software configuration and updates, resource usage optimization, user support and overall improvement of your IT infrastructure and its components.

Proactive infrastructure monitoring
24/7 monitoring to avoid or reduce downtime. L2, L3 tech support to troubleshoot incidents and analyze their root causes.
IT infrastructure analysis
Analyzing IT infrastructure state and problems and providing recommendations.
IT infrastructure administration
User administration, regular software configuration and updatManagement of network, data centers, and cloud services.
IT infrastructure design
Designing a new IT infrastructure or its components.
Development infrastructures
Setting up CI/CD pipelines, development and testing environments.
Applications and app infrastructures
Application monitoring, performance management, troubleshooting, enhancement and optimization.
Application integration
Integration of cloud and on-premises apps.
Cloud migration
Application and data warehouse migration to AWS or Azure cloud.
Cloud usage optimization
Optimizing cloud resource consumption to reduce cloud costs.
Cybersecurity tools
Advising on security improvement using the SecOps approach. Security testing of IT infrastructure and its components (security audit, compliance testing, vulnerability assessment, penetration testing).
IT help desk
L1, L2 and L3 tech support. Call us anytime for assistance. We're 24/7 live and ready for challenges.
Website Support
We provide proactive managed and maintenance services for your CMS website.
// We Carry more Than Just Good Coding Skills

Request Managed IT Services

Timeframes for Our Managed IT Services

First response time (help desk email tickets) – 30 min

On-site support (ad-hoc) – arriving within 1-2 hours, for high severity issues

Transition phase – 2-6 weeks

First response time (calls) – 40 sec. in 90% of calls

Urgent change delivery – 8 working hours, for changes that require up to 4 hours to implement

Service times – adjusted to a customer's business hours: 24/7, 12/7, 12/5, 8/5

KPIs of Our Managed IT Services

Overall IT infrastructure

Budget spent.
Service availability.
Response time
User satisfaction rate.

Cybersecurity

Networks/software/devices monitored.
Incidents detected.
Incidents resolved.
Incident response time.

Cloud (IaaS, PaaS)

Target budget for cloud services spent.
Service availability.
Response time.
Cloud services changes delivered.
Cloud services changes waiting in a backlog.

Application support

Application availability
Application change requests implemented.
Application change requests waiting in backlog.
Satisfaction of key application stakeholders.
Application user satisfaction.

Help desk

First response time.
Customer Satisfaction Score (CSAT).
Resolution rate.
Abandonment rate for calls

Encounter Any of the IT Issues Below? See How We Cure Them!

ISSUE

High infrastructure related costs

FIXED

Optimal utilization of IT resources and plugging into mature ITSM processes

ISSUE

Law IT Department Performance

FIXED

Process automation and quick incident handling with mature ITSM practices and technologies

ISSUE

Low Availability of Apps and their frequent failure.

FIXED

App performance monitoring and proactive optimization of app performance and scalability

ISSUE

Slow and costly digital transformation initiative

FIXED

Structured change management Efficient CI/CD environments, DevOps practices

ISSUE

Inefficient infrastructure team

FIXED

Result-oriented collaboration without finger-pointing. Adapting to customer’s systems, tools and reporting processes
//faqs

Your Questions about Managed Services Answered

How do I know if my IT infrastructure costs may be reduced?

We analyze the current state of your IT infrastructure to see the potential for its improvement and compare the TCO of your IT infrastructure managed in-house vs. by Glemad.

Doesn’t outsourced IT infrastructure management pose a threat to corporate data security?

Glemad adheres to strict security policies and applies in-house security management systems ensuring 24/7 security monitoring to prevent unsolicited access and ransomware threats to sensitive data.

How can a managed service provider guarantee against premature service termination?

Our contracts provide for a substantial transition period so that no potential abrupt termination may occur. As a rule, we deliver managed services to customers for several years, 5+ years in some cases.

// Drop us a line! We are here to answer your questions 24/7

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