Frequently Asked Questions

At Glemad, we specialize in providing two primary services: Software Development and Digital Transformation Strategy Consulting.

1. Software Development: Our team of experienced software developers excels in crafting high-quality, custom software solutions tailored to meet the unique needs of our clients. Whether it’s web development, mobile app development, or enterprise software development, we leverage cutting-edge technologies and industry best practices to deliver innovative and reliable software solutions. Our expertise spans across multiple platforms and frameworks, ensuring seamless integration and optimal performance.

2. Digital Transformation Strategy Consulting: We understand that digital transformation is crucial for businesses to thrive in today’s rapidly evolving landscape. Our dedicated team of digital transformation consultants collaborates closely with organizations to develop comprehensive strategies that drive growth, efficiency, and competitive advantage. From assessing current processes and technologies to designing and implementing transformation roadmaps, we provide strategic guidance and actionable insights to help businesses successfully navigate their digital transformation journey.

In summary, our software development services enable businesses to harness the power of technology, while our digital transformation strategy consulting empowers organizations to embrace digital innovation and achieve sustainable success in the digital age.

Cybersecurity

Managed IT Services

Cloud Services

Network Connectivity (ISP Services)

Glemad stands out in the IT provider industry by excelling in two critical areas: IT strategy and compliance guidance. Our expertise in these areas helps clients in the following ways:

1. Time and Cost Savings, Increased Profitability: With our strategic approach, we assist clients in optimizing their IT infrastructure and operations, resulting in streamlined processes, reduced costs, and improved profitability. By leveraging industry best practices and innovative solutions, we help clients make efficient use of their resources and maximize their return on investment.

2. Enhanced Employee Experience: We understand the importance of a positive work environment. By addressing IT challenges and providing robust solutions, we help alleviate employee frustrations and improve team morale. Our services enable employees to focus on their core responsibilities and leverage technology effectively, leading to increased productivity and job satisfaction.

3. Strengthened Cybersecurity and Compliance: Glemad recognizes the critical nature of cybersecurity and compliance in today’s digital landscape. We assist clients in fortifying their defenses against data breaches, ransomware attacks, and potential legal exposure. Through comprehensive security assessments, implementation of robust security measures, and adherence to industry regulations, we help clients reduce cybersecurity and compliance risks, ensuring the protection of their valuable data and safeguarding their reputation.

In summary, Glemad’s focus on IT strategy and compliance guidance helps clients save time, money, and increase profitability. Our services also contribute to employee satisfaction, solidify defenses against cyber threats, and reduce the risk of non-compliance, ultimately providing clients with a secure and efficient IT infrastructure.

Glemad forms strategic partnerships with forward-thinking organizations seeking to enhance performance and mitigate risks by leveraging proven IT processes based on standards and best practices.

We take pride in developing and maintaining robust, reliable, and secure IT systems for our clients. Through our active engagement and advisory role, we conduct regular Strategic Business Reviews with a virtual Chief Information Officer (vCIO). This collaborative approach ensures that our clients receive personalized guidance and support to optimize their IT strategies and achieve their business objectives.

To ensure the highest level of quality and service, we limit the number of new client onboardings per month at each Glemad location. This deliberate approach enables us to establish comprehensive, data-driven quality controls from the outset. By implementing these measures, we create a foundation for our clients to achieve increasing operational efficiency and leverage throughout our long-term partnership.

Glemad embodies a responsive approach at its core. We selectively collaborate with organizations that recognize the value of adopting a standards-based methodology to inform the architecture and lifecycle management of their IT systems.

This alignment empowers our clients to benefit from technology that optimizes their business operations without the constant need for reactive, emergency interventions. By minimizing disruptions and technical issues, clients can redirect their focus towards business growth and strategic initiatives.

We believe in providing users with direct access to our support services. This eliminates bottlenecks and enables us to gather valuable data and insights to identify training gaps and recommend system improvements. Our Service Level Agreement (SLA) ensures that client matters are prioritized based on their urgency, categorized as P1, P2, P3, and P4. For instance, a significant server or cloud application outage falls under the P1 category, while a password reset request is categorized as P4. We also offer a self-serve password solution to expedite simple tasks without the need to open a ticket.

The outcome of this approach is akin to the concept of compound interest. By consistently investing in the process over time, both the quality of service and responsiveness accumulate. Failing to invest or starting late makes it challenging to catch up and achieve the desired level of performance and efficiency.

Operationally mature organizations in the following verticals:

• Professional
• ServicesCPA
• Legal
• Finance
• Insurance
• Real Estate
• Consulting
• Manufacturing
• Healthcare
• Nonprofit